iDental used “very aggressive” techniques to capture patients with medium or low incomes
Trapped by the closure of iDental? You have the right to cancel the contracted loan
The closure of iDental leaves almost 20,000 patients with unfinished treatments
Around 300 agents of the National Police register 23 iDental clinics – four of them in the Valencian Community – in 21 provinces to seize computer equipment, collect evidence to return it to the affected patients and prepare an inventory of assets. Police sources have reported The Apolonia operation, launched by order of the number 5 court of Madrid, affects 23 clinics: Rivas-Vaciamadrid (Madrid), Gijón, Salamanca, Valladolid, Segovia, Zaragoza, Barcelona, Tarragona, Girona, Castellón, València , Albacete, Alicante, Elche (Alicante), Murcia, Almeria, Granada, Malaga, Cordoba, Seville, Cadiz and Las Palmas. Inside these clinics, the police will intervene computer equipment that houses medical records of those affected after the closure by The alleged fraud, so that they can retrieve their evidence, complete their treatment and, where appropriate, report their situation. In addition, the permi They will take an inventory so that the ORGA (Office of Recovery and Management of Assets) proceed to the anticipated sale for a possible economic compensation to the affected ones. The records that will be practiced during the day are continuation that those made on August 3, when They were inspections to 19 clinics. The closure of all the headquarters of iDental has affected thousands of patients in 24 Spanish cities, as many had the company’s headquarters, to the point that the judge of the National Court José de la Mata decided to assume the investigation for the alleged fraud. According to the police investigations, the daily operation of the clinics would have consisted of offering dental treatments to people of medium or low income with the demand of granting them important discounts covered in supposed subsidies. Consumer credit The objective of targeting this population was that of capture funds derived from the financing of oral treatments through consumer loans. The price of the treatments was financed by credit institutions acting iDental as an intermediary and as a direct beneficiary of the funds, leaving the client as the debtor of the financial entity, while IDental was free of any liability outside the treatment. To attract customers, the company used very aggressive marketing techniques drastically lowering the initial prices. Once iDental collected the total amount financed, and the client began to pay the fees, the complaints of harmed Alan that, either did not start the treatment with apologies and cancellations of appointments, or initiated the same following multiple complaints of malpractice. The purpose of the delays was to expire the stipulated period so that the client could reject the treatment and its funding and when it requests the cancellation of funding and reimbursement of money, those responsible avoid going to appointments. Other clients suffered injuries due to inadequate treatment with materials of poor quality or lack of them and it has also been reported that the staff was unqualified and inexperienced, and there were threats and coercions from the quality department of Idental. The business model would have collapsed in October 2017 due to debts owed to suppliers, causing employees not to collect their payroll and patients not received his treatment.